Help Center / Internet
Internet
- Common Internet Questions
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What is a Broadband Label?
What is a Broadband Label?
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How is the information in the Broadband Label gathered?
How is the information in the Broadband Label gathered?
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What is the reason for the Broadband Label, and why is it important?
What is the reason for the Broadband Label, and why is it important?
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Can I get altafiber Fioptics Internet at my home?
Can I get altafiber Fioptics Internet at my home?
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- New Service Installation
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Do you drill in my home?
Do you drill in my home?
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How do I self install my service?
How do I self install my service?
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What can I expect during my service installation?
What can I expect during my service installation?
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What is buried wire/bore and when is it needed?
What is buried wire/bore and when is it needed?
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- Equipment
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Why and how do I reboot my wireless gateway?
Why and how do I reboot my wireless gateway?
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What equipment do I receive?
What equipment do I receive?
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What if my wireless gateway does not have power?
What if my wireless gateway does not have power?
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How do I install my Zyxel 4381 Gateway?
How do I install my Zyxel 4381 Gateway?
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- eero Secure
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How do I block or allow certain websites?
How do I block or allow certain websites?
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How do I content filter?
How do I content filter?
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How do I create a profile?
How do I create a profile?
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How do I enable ad blocking?
How do I enable ad blocking?
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- Email
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How do I check my altafiber email address inbox?
How do I check my altafiber email address inbox?
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How do I report spam and other email abuse?
How do I report spam and other email abuse?
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I'm using a mail client such as outlook, what server settings should I use?
I'm using a mail client such as outlook, what server settings should I use?
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How do I set up my email address on my wireless device?
How do I set up my email address on my wireless device?
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- Troubleshooting
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Why is my speed slower on Wi-Fi?
Why is my speed slower on Wi-Fi?
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How do I connect my device to Wi-Fi?
How do I connect my device to Wi-Fi?
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How do I change my Wi-Fi password?
How do I change my Wi-Fi password?
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How do I reset my wireless gateway?
How do I reset my wireless gateway?
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- Premier
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How do I create a QR Recover Code?
How do I create a QR Recover Code?
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How do I Install Internet Safeguard on my Android smart phone or tablet?
How do I Install Internet Safeguard on my Android smart phone or tablet?
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How do I Install Internet Safeguard on my Apple smart phone or tablet?
How do I Install Internet Safeguard on my Apple smart phone or tablet?
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How do I sync my Password Safeguard App Passwords in the updated Internet Safeguard App?
How do I sync my Password Safeguard App Passwords in the updated Internet Safeguard App?
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- Lifeline
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What is Lifeline?
What is Lifeline?
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What is the Lifeline discount?
What is the Lifeline discount?
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Can I have a Lifeline discount on my Home Phone and Internet at the same time?
Can I have a Lifeline discount on my Home Phone and Internet at the same time?
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Who is eligible for Lifeline?
Who is eligible for Lifeline?
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- Whole Home WiFi
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What is Whole Home WiFi?
What is Whole Home WiFi?
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Do I receive additional equipment when I order Whole Home WiFi?
Do I receive additional equipment when I order Whole Home WiFi?
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Do I receive upgraded equipment if I order Whole Home WiFi?
Do I receive upgraded equipment if I order Whole Home WiFi?
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Does a technician need to come onsite to set up the equipment?
Does a technician need to come onsite to set up the equipment?
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