- T Life app
- T-Mobile Internet app
- Get help
T Life app
Welcome to the T Life app
The T Life app is available to use with
You can view and change gateway settings and
Home Internet Plus customers MUST use the T Life app.
Customers with the Askey Gateway should use the T-Mobile Internet app. If you haven’t already downloaded the
Welcome to the T Life app
Log in to the T Life app to get started
1. Go to the T Life app.
2. Sign in with your T-Mobile ID to manage all settings in the app.You can access gateway settings in T Life remotely when logged in with a
3. On theHomescreen, scroll down and select theManage my home interneticon.
Log in to the T Life app to get started
View and manage your settings in the T Life app
-
Your Internet plan will have an associated line number. To find this number:
- Go to the Overview tab.
- View the line number underInternet line number.
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- On theHomescreen, scroll down and tap onManage my home interneticon.
- Tap I need to set up my gateway.
- Tap
5G Gateway and follow the prompts.
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- From theOverviewscreen, selectMoreabout connection qualityat the bottom of the screen.
- SelectLaunch placement assistant.
- SelectNextat the bottom of the screen.
- SelectPlay VideoorSkip Videodepending on your preference.
- SelectShare locationorEnter address. Allow permissions for location sharing from the device if needed.
- Adjust the location of the gateway if needed and then selectYes. When location sharing is on, you can find signal directi
on us ing Map VieworCamera View - SelectOkand return to theHomescreen now that your gateway is correctly placed.
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You can create up to four additional
Wi-Fi networks and have them appear on the Network screen. To disable band steering, you must separate the 2.4 and 5 GHzWi-Fi bands by creating a separateWi-Fi network for each with a unique name.- From the Network screen, select + Add Network.
- You can then manage the following settings:
Wi-Fi Network Name (SSID)Wi-Fi Network Password (key)- Frequency band
- WPA Version
- WPA Encryption Mode
- From the Network screen, select + Add Network.
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TheManage Scheduleoption allows you to set a schedule for when your devices are able to connect to the network.
- Selectthe three dots next to the device on the My
Wi-Fi screen. - Select the Set Schedule switch to turn it on or off.
- Set the desired days and times.
- Select Submit.
- Selectthe three dots next to the device on the My
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Use these steps to view connection, signal strength, and device details for your gateway.
- View the
Wi-Fi connection strength next to a device on the MyWi-Fi screen.
- Select a specific device to view details only for that device.
- View the
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Will stop the selected device from accessing internet while connected to the gateway.
- From theMy
Wi-Fi screen, select the three dots next to the device. - Select the toggle next toBlock internet accessto it off and on.
- From theMy
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- At the bottom of the screen, selectMore.
- Ensure the gateway is online and selectRestart your gateway.
- Wait for the device to restart.
T-Mobile Internet app
T-Mobile Internet app
On July 30, the
If you already have the app downloaded and installed on your device, you can continue to use it. Once it is uninstalled, it cannot be added back.
Customers with the Askey Gateway must use the
T Life is the new app that is available to use with your
T-Mobile Internet app
Log in to the T-Mobile Internet app to get started
- Make sure you're connected to the gateway over
Wi-Fi and open theT-Mobile Internet App.
- Enter the administrator password, then selectLog In.
- If you don't see a password field, chooseAlready setup? Log infirst.
- The default password can be found on the back label of the device.
- If you forgot your password, selectForgot passwordand follow the on-screen steps.
To log out...
At the bottom of the screen, selectMore>Logout.
Log in to the T-Mobile Internet app to get started
View and manage your settings in the T-Mobile Internet app
-
Your Internet plan will have an associated line number. To find this number:
- Log in to your
T-Mobile Internet app. - On theHometab, view the line number underInternet line number.
- Log in to your
-
TheManage Scheduleoption allows you to set a schedule for when your devices are able to connect to the network.
- At the bottom of the screen, selectDevices. You'll see a list of all devices connected to the gateway.
- Choose a device to view or adjust the following settings:
- Select theConnected / Disabledswitch to manually turn a device on or off.
- SelectManage Scheduleand schedule blocks of time to disable a device.
- Choose the+icon to add a new disabled time period.
- ChooseSchedule Optionsif you want to clear the schedule, or you can temporarily disable it by selectingSTOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
- Once a device is on a schedule, it can't be blocked.
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Connection and usage
- You can find this information on theHomescreen in the app.
- The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
- You'll also see your signal strength.
Connected devices
- At the bottom of the screen, selectDevices. You'll see a list of all devices connected to the gateway.
- Choose a device, then selectDevice Informationto seethese details:
- Connection type (
Wi-Fi or Ethernet) - IP address
- MAC address
- Connection type (
Gateway
SelectMore>Gateway informationto view these details:
- Firmware version
- IMEI
- IMSI
- ICCID
-
- At the bottom of the screen, selectMore>Restart your gateway.
- SelectRestart gateway nowand wait for the device to restart.
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The
5G gateway is pre-configured with a singleWi-Fi network, which functions on both 2.4 GHz and 5GHz frequencies and supports intelligent band steering.- 2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds.
- 5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.
Some older devices and smart devices only connect to a
Wi-Fi network using 2.4GHz frequency. For these devices, use theT-Mobile Internet app to set up separate networks. Check out our tutorials for steps to create additionalWi-Fi networks.
For additional steps, check out T-Mobile Internet app tutorials!
Tutorials for iOS Tutorials for Android
For additional steps, check out T-Mobile Internet app tutorials!
Need help?
Our Troubleshooting guides can help fix the most common
T-Mobile Internet Troubleshooting guides
Need help?
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